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John Lewis to cut 387 jobs in staff overhaul

RBR Staff Writer Published 27 February 2017

UK retailer John Lewis said that it will be cutting 387 jobs in an effort to improve the customer experience.

Employees in the company's home estimation and fitting services and catering units will be impacted in this connection.

The job cuts will come during a period of change, investment and innovation that is required in the retail sector that is undergoing structural changes.

Nearly 773 employees, or 'partners', will enter a period of 'consultation', and 386 positions will be created.

The new roles will include more skilled positions, with a larger potential for career development.

John Lewis operations director Dino Rocos said: “Our Partners (employees) are passionate about offering the very best customer service and these proposals will allow us to modernise our business as it adapts to the changing needs of our customers and the role that shops play in their lives.

“The proposed new structure will allow us to harness Partners' knowledge and skills, giving them more scope to be in the right place at the right time to deliver great service to our customers when and where it's needed.”

The retailer said that the affected employees, wherever possible, could be given opportunities for redeployment in new roles within the company.

John Lewis also plans to bring in a centralized hub for customer administration to handle customer orders to replace the existing individual branch administration units.

A new training facility will be established by John Lewis to support the creation of the new team besides creating an enhanced Estimator and Fitter booking system.


Image : Eldon Square entrance of the John Lewis department store in Newcastle upon Tyne, England. Photo: courtesy of Mankind 2k/commons.wikimedia.org.