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Technical glitch affects Tesco deliveries across UK

RBR Staff Writer Published 21 June 2017

Thousands of Tesco online shoppers were left disappointed after the British retailer cancelled their grocery delivery orders due to a technical glitch.

The supermarket chain said that up to 10% of online orders were impacted by the system glitch even as customers took to social media to report their anguish over cancelled home deliveries.

According to several media reports, some customers had their deliveries cancelled at the last moment giving them little time to arrange for alternatives.

A Tesco spokesperson said: “We’re experiencing an IT issue which is affecting some grocery home shopping orders. We’re working hard to fix this problem and apologise to customers for any inconvenience this may cause.”

Tesco is not yet sure on what caused its systems to go down but has stated that the problem is within its picking division.

The retail chain has offered a compensation for those affected with a £10 voucher, as reported by the BBC.

Earlier in the month, Tesco said that it was mulling over introducing home deliveries of its grocery items inside 60 minutes by using self-driving robots. The retailer successfully carried out a trial using a six-wheeled buggy which delivered a food order to a customer in central London.

Through a partnership with robotic delivery vehicles manufacturer Starship Technologies, Tesco is planning to roll out the robot delivery service on a larger scale.

In March, Tesco had expanded its same-day click-and-collect service to help customers to collect ordered items at an earlier time. The extension which was launched across more than 300 Tesco stores in the UK will give customers the option to pick up their ordered grocery items from 12:00 PM when they place their orders before 9:00 AM.


Image: A major system glitch forced Tesco to cancel thousands of home delivery orders. Photo: courtesy of Tescoplc.com.